FAQs | MamaShop Customer Service | Eco Friendly & Sustainable Gifts

Yes, some products may be available again at a later time. You may want to visit our online shop regularly to check if the items are back in stock or sign up our mailing list from our home page.

Only products that are available in stock are shown on the website. Products or sizes no longer available will be shown as Sold Out and cannot be selected.

Although our stock inventory is constantly updated, in exceptional cases an item may be sold out at the time your order is sent. However all selected items' availability will be verified before your order process is completed and should any item become unavailable, you will be notified before check-out.

You will receive an automated email confirmation upon successful payment of your order.

Your order will be processed immediately upon successful payment, hence we will not be able to cancel or change your order. Should you require a change of delivery address/method. You can make the changes via the SMS/Email delivery link you receive.

Your order may have been cancelled for reasons related to stock availability, payment or delivery address. If your order (or part of your order) is cancelled, we will notify you by email on the follow-up process.

Yes, we ship worldwide.

The default mail service provider is Singapore Post. Currently, we only delivery within Singapore and allows self-collection at our office.

Available delivery modes include:
Self-collection - Free
Local registered postage (2-5 working days) - SGD$6
Speedpost (1-2 working days) - SGD$12

Self-collection

International addresses

Yes, your delivery address can be different from your billing address.

Your order is expected to be delivered within the following time-frames:

Local registered postage
2 - 5 working day

Speedpost
1 - 2 working days

Please note that we do not deliver the products to PO Box addresses.

We only accept payment by PayPal.

Yes, you can still make payment by PayPal as a guest even if you don’t have a PayPal account. Alternatively, you can sign up as a PayPal user at www.paypal.com prior to placing an order.

No, there is no minimum order value and no surcharge for small orders.

Unfortunately, we are unable to perform any product exchange. If you prefer the product in another colour/size, please place a new order.

We will only accept return of products with genuine manufacturing defects, products damaged during shipment or incomplete/wrong products received.

No returns will be made for clothes that don't fit as well as expected. You are encouraged to go one size larger when placing your orders. Kids grow up fast!

Please notify us via email within 3 days of receipt of goods and return the product to us within 14 days (for local returns) or 30 days (for international returns).